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Website Packages
If you aren’t sure which package suits you, get in touch or book a free consultation call with us. We can help you figure out what will work best, or even create a completely bespoke package if needed.
Our website services page gives an overview of what to expect from our packages. If you need more precise details about any of the packages, or want to confirm the exact contents, get in touch with us.
Our packages are a great starting point and fit most businesses, but we are experienced enough to know that they don’t work for everyone. As an independent agency, we can always be flexible and adapt to each client, so if the usual packages don’t quite fit you, we can make you one that does.
As a rule, we think it’s best you control the domain and hosting for your website yourself. This gives you the peace of mind that you’ll always be able to manage your website, even if you can’t get in touch with us for any reason. We’ve worked with several clients who had websites built by agencies that have ceased trading, leaving them with no access to their files, mail servers, or even domain addresses.
It also means you can manage the site in-house or with another web developer, without being tied in to a long-term contract with us (although obviously, we would be delighted to support you if that works best!)
Once we start work on your project, we’ll be able to advise you on the best options, considering your budget, the technical needs of your site and ease of management. We can work with most hosts and domain registrars, so if you have a preference then let us know.
We’ve partnered with Siteground and recommend their WordPress hosting for most small business websites. We’ve found them to be a great balance of value for money and quality of service, with responsive support when needed. They also have a collaboration feature that lets us handle the technical side of your website while keeping your billing details private.
For larger sites, we love Cloud Above. We use their service for our hosted sites and they are always on hand to help when needed. They are great if you are looking at hosting your site in the cloud, and offer a scaleable service that grows with your business. They also use 100% renewable energy and plant trees for every site they host.
For domains, you can purchase through Siteground or Cloud Above (and most other hosts) at the same time as you buy hosting. This can be handy for keeping all your website billing and information on one system, and sometimes gets a small discount too. However, there are loads of domain registrars out there so it’s best to shop around.
One Page Packages
All our One Page packages get you the same website, the main difference is how much support you get throughout the year. If you are confident with computers, and find editing your social media or putting together a presentation a breeze, then you’ll find updating your website pretty easy. We’ve put together written guides and videos on how to do common tasks, so if you do get stuck, they will probably have the answer.
If you are a bit nervous about making edits yourself, or just don’t have the time to work on your website regularly, then the Plus and Ultimate packages include time for reviews, edits and updates throughout the year. The Plus package includes 30 minutes of support every quarter, and the Ultimate package includes 30 minutes of support each month.
These represent a significant saving on buying additional support time slots, so if you think you’ll need to check in with us then these packages are great value. You can upgrade or downgrade your package at any time, providing that you haven’t already used your support time for that period.
If you really aren’t sure which package suits you, get in touch or book a free consultation call with us and we can help you figure it out.
Yes! We’ll check in every month for any updates, but if you have a bigger project in the pipeline, it’s fine to roll over your minutes to get a bigger chunk of support in the future. This is perfect if you want to do something a bit more complex, like replace a single image with a gallery slideshow, make big changes to a contact form or add a new section to your page.
Yes and no. It’s not possible to set up eCommerce or payments within the One-Page packages as this can be quite complex and would add a significant amount to the monthly instalments.
However, if you have a shop somewhere else online (for example, ebay, etsy, Gumroad etc) or a payment link through a service like Paypal, Stripe or GoCardless, then we can include this on your page. (You can see an example of this type of setup on our One-Page Plans page; the “Buy” buttons lead to a checkout process set up with GoCardless.)
When you sign up for a One-Page package, we’ll send you a detailed onboarding questionnaire that covers all the information we need about you, your business, and your target audience, and gives you guidance on the type of content you’ll need to provide.
We find that this will be enough to get started in most cases, but we’ll be in touch if we need extra information or if anything isn’t clear.
We offer a free domain with all one-page packages. Once we’ve received your information, we’ll get back to you with several available options. We’ll register this domain for you for 12 months, and ensure you are the legal owner, so you can continue to use this domain even if you move your website somewhere else in the future.
If you don’t like the choice of domains we offer you, we’re happy to look at alternatives. However, we can only supply domains that are currently available; if you want a specific domain that is not offered by our plan then you are welcome to buy a domain yourself and we will help you set it up.
If you already own a domain, please let us know and we can use this instead of offering you a new one.
When your site launches, we’ll provide you with access to our library of training documents and videos that show how to make basic edits and updates to your site. While creating a website from scratch can be daunting, editing existing content is much easier. Most of our clients have no trouble updating text or swapping images; if you can use Word or send an email, you’ll be fine!
If you are genuinely worried about making changes to your site, our Plus and Ultimate packages offer regular blocks of support time, or you can buy ad-hoc support blocks as you need.
If you wish to cancel your plan, please let us know in writing as soon as possible.
Our One-Page packages are sold as a 1-year contract, so by signing up you agree to make the plan payment every month for 12 months. If you cancel your Direct Debit or it fails, we will contact you to collect the outstanding payments. You will still be liable for the remaining monthly costs in your plan, so you can either continue to pay the remaining instalments monthly, or pay the outstanding balance as a lump sum to end the contract immediately. If you don’t make a plan to cover these fees, we’ll have to remove your website from our server.
However, we understand people sometimes change their minds, so if you cancel your Direct Debit before we have done any work on your site, we can offer you a full refund and will annul the contract between us. We aim to start work within 2 working days of receiving your completed client questionnaire.
Once we have started consultation work on your site, we are unable to refund your initial payment. However, if you notify us of your intent to cancel your package within 1 week of returning your client questionnaire, we will be able to stop work immediately. As a goodwill gesture, we can offer to annul the contract at this point and no further payments are necessary.
If you cancel your plan after your website has been delivered, you will still be liable for the outstanding monthly payments. Failure to pay these will result in late fees, debt recovery processes and possible legal action against you.
If you are happy with your website after 1 year, we can move you on to a rolling plan to keep everything as is. The only difference would be that you could end your contract with 1 month’s notice, but we would continue to support you with hosting, domain registration, regular site check-ups and any additional time purchased.
If you want to expand your website further, add extra functionality or change things up a bit, let us know. As the One-Page packages are all about building a great foundation for you, it’s easy to grow them as needed. We’ll be able to put together a bespoke plan that helps your business develop while also keeping your budget healthy.
If you want to cancel your plan entirely, let us know as soon as possible. We’ll agree a date to remove your site from our hosting server, and can provide you or your new developer with the files or SFTP access if you wish to host your site elsewhere.
Consultancy
Yes! We’ve worked with businesses across the country and are happy to visit you in person if that’s the best option. However, 90% of our clients find that online meetings and collaboration tools like Slack are perfect for most projects, so we tend to work remotely where possible.
It depends. Sometimes a day rate works, and this tends to be typical when we work with larger organisations when we work with a wider team. Project pricing needs to be decided upon upfront with clear requirements and deadlines to know the work agreed can be done to time with the resources available and on budget. We are happy to discuss these options this during an intro call.
Training
No. All of our packaged websites use a WYSIWYG (What You See Is What You Get) editor, so it’s more like working on an email or Word document than code. You don’t need any special tech skills, and we find that most clients feel confident updating their site after the training session. You will also get written documentation about how to edit your site, so if you do forget any of the details of the session, it’s all there to refer to as needed.
We want you to feel comfortable about the day-to-day running of your website, but we aren’t expecting you to spend hours hunched over a keyboard. If anything, it’s the opposite! We understand that your expertise lies elsewhere and that you’d much rather be working on your actual business than fiddling about trying to get your website to play ball. Our handover process walks you through some of the most common tasks for your site, and you also get a written step-by-step guide for editing and updating your website. Little jobs like changing your opening hours, adding a new product or highlighting a special offer become part of your general admin routine rather than a frustrating and difficult task that takes up too much of your time.
All of our packages also include an aftercare period, where we’ll be on hand to help with any teething problems. If you still feel nervous we can arrange to extend this period, and we are also happy to quote for further work if you want to make bigger changes than you are comfortable doing yourself.
Sure! If it’s not possible for you to manage the website for whatever reason, we can organise a retainer or ad-hoc process to make changes and updates.
However, if you are ok sending an email or editing a Word document, you already have the tech skills to update your website. Outsourcing minor edits rarely makes sense from a time and cost viewpoint. In the time it takes to email us with the changes you want, us to schedule them in, and for you to approve them, you could have just written them straight onto the site for free.
We’re always happy to help with bigger changes or more complex tasks, but just as you wouldn’t pay a mechanic solely to put petrol in your car, we would feel bad charging you for basic tasks you could easily do yourself.
General
To be honest, it depends. We think WordPress is the best platform for most businesses, as it is cost-effective, user-friendly and super flexible. Unless your circumstances are very specific, we can make a WordPress site to suit you.
We also use Shopify and Big Commerce for some e-commerce sites, but find the costs and constraints associated with running these sites mean it works best for businesses with a certain level of turnover.
If you have an existing site on another platform like Wix, Squarespace or Weebly, then we can offer a web MOT or an SEO review for your site, with advice on how to proceed. However, we are unlikely to undertake significant work on these platforms because they don’t offer the level of customisation and control we like to put into our sites.
That’s no problem. All our packages have a fixed starting rate and include everything you need to get your site sorted. The price won’t change unless you add extras, like additional support. We’ll also let you know if we think the package you have chosen won’t meet your needs, but we can usually rejig things so you stay in budget. This means you can be confident that the price you agree is the price you will pay.
Our One-Page website packages are also a great choice if you want to spread costs and stick to a simple monthly payment.
In theory, we can start work with just an idea. Our first step in every project is a scoping call to work out what your real world goals are, and how your website can support you to achieve them. We can help you plan, develop and edit all of your branding and content as the project progresses.
However, the more you prepare before commissioning a website, the quicker and smoother your build will be. In an ideal world, you should have the following things ready to go:
- A name and logo for your site, alongside some basic brand guidelines, like colours, fonts and overall feel (are you formal and corporate or casual and fun? Or something else entirely?)
- A list of all your products and services that you can offer customers.
- Professional-looking images and video that represent you, your products and/or services
- An idea about who you want to visit your website, and what you want them to do once they are there. For example, a shop selling baby items wants parents to buy items, or friends and family to buy gift sets. A hairdresser’s website aims to get local people to book appointments. A charity might want people to download a fundraising pack. Think about who is your target audience and what action provides value to your business or organisation.
- Written content that introduces your business to the user, and then sells your products and services
- Access codes or logins for any existing sites or services like Google Analytics
- A design mood board or some sites you like/dislike can also be handy
We differ from most agencies in two ways. Firstly, we always look at your website and online processes as part of your wider business. Our focus is always on what we can do online that will help you and your organisation achieve your real-world goals. If we think the brief you’ve given us won’t get the results you want, we’ll tell you AND suggest how it can be adapted to work better for you. We want to use our experience and knowledge to get your business to the next level, not just build something that fits the brief but doesn’t help you in the long run.
Secondly, we pride ourselves in speaking plain English, and don’t use lots of techspeak just because we can. While we are comfortable working in a big tech team on complex projects, we know the type of discussions we’d have there aren’t useful for an SME owner who just wants to know how to use a mailing list to keep in touch with their customers. We’re always happy to answer your questions and explain how things work clearly. Many clients tell us that we’ve helped them feel more confident and empowered running their business online after working with us.
